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► FAQs

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What happens if there is a timetable clash/the next lecture is far away and not possible to get there in time/has been changed to an inconvenient time?

If this happens you need to find out first of all how many students it affects. When you have done this you need to speak to the lecturers in question and explain the problem, then seek to find a solution. Perhaps the lectures could be held in another building or at another time that would be convenient to everyone? You would have to consider that some students work or may have childcare arrangements. When a solution is proposed, you would have to verify with everyone affected that it is a reasonable solution.

What if you are asked by your tutors to comment on issues relating to your course?

You firstly need to get the views of the students on your course before you can comment. Even though you are a student, you are also a representative, so you need to gather everyone's opinions before you can fairly comment. See the communications page for tips on how to keep in contact with people on your course.

What if students approach you with issues relating to the libraries - e.g. not enough books?

There is a representative from ILS (Informations Learning Services - basically the library) in each School who will deal with any queries that you may have. You can contact the rep at any time, just ask your school office for their details, or you may run into them at your staff/student committee meeting.

What happens if the students accuse you of not representing their needs and 'taking sides' with the staff?

You must ensure that you are gathering the views of all the students on your course and keeping them up to date with issues raised at you staff/student committee meetings (see notes on communication and feedback). You could always invite them along to see what happens, or ask for another vote to see if anyone else wants to run for student representative.

There is an issue with a lecturer/certain lectures

This will always be a difficult subject to broach, as it may boil down to a personality clash between people. Firstly you need to check how many people this is affecting. If it is just one or two people, they must go and see the lecturer in question to talk to them. You may accompany them if they need support.

If it is a group issue, you need to talk to the lecturer in question. You need to talk to all the students in your group and ask for their views. If there are a few student reps, you all need to do this, then arrange a meeting with the lecturer. If you are the only rep and you don't feel comfortable in doing this, either myself or another member of the Students' Union staff will attend with you.
You can ask your lecturer for a student consultation meeting, where an independent panel will hold a consultation event with your group and then write a report with advice for the lecturer. This is one option, another may be that the lecturer will take the comments on board and rectify them.
If this doesn't happen, you need to go the the Head of Department/School and report what has happened. If you still have no luck, you need to come and visit us here at the SU and we will advise you how to make a formal complaint. This isn't an issue that you should raise at a staff/student committee meeting, it is only fair to tell to the lecturer in question about any issues relating to her/him.

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