Representation and Engagement

Progress

To identify trends in the usage of the SU website and make suggestions on the improvements needed

 Ongoing.

To complete a ‘how to’ guide for students who wish to set up and coordinate a collective

Guide in production.

To create a starter pack for all student reps which will include a poster for them to display their contact information, blackboard access information and information about online discussion groups

A starter pack has been introduced, which includes a poster, handbook, training slides and contact details for SLR's and VP's.

To review the potential for a loyalty card for student representatives

Currently working on a scheme to allow SLR's and Student Activity Groups to use a loyalty card at certain times in USSU shops and Bar Yours.

Administration / General

To create distinct Union staff badges for all staff members to wear which display name and title.

 A quote has been given by the printers.

To display Union posters in all common areas like meeting rooms with Mission, Student Activities, Advice Centre, Representation, Commercial Services – these should be general information posters rather than promotion of specific events.

 Posters now on display.

To ensure that all members are aware of the meeting room provision in the Students’ Union and the online booking system.

 Currently In production.

To investigate alternative means of seeking feedback from customers at the General Office

 Ongoing.

To offer NUS card collection from satellite sites at Allerton and Adelphi.

NUS Extra cards can now be picked up from Allerton and Adelphi shops.

Advice Centre

To display information in the Advice Centre which outlines the roles and expectations of the service

Information is now displayed.

To create a sign outside the Advice Centre with clear opening times and contact details.

Advice Centre sign on display.

To create a ‘what if’ series of articles in Student Direct and via the website to highlight specific students issue and the provision which the Advice Centre offers (e.g. What if ….I am accused of plagiarism’)

Regular articles in paper.

Student Activities

Increase and update information available regarding Student Activities on the website

 Each minisite is updated regularly.

Increase the amount of Social Events held

So far, Rec Night and the Christmas Ball have both been huge successes, and staff are now organising Rec Night 2 and the Colours Ball.

Marketing

Raise awareness of where money spent in Commercial Services goes

Posters are on display in Bar/ Cafe Yours and The Pav explaining where your money goes. 

Have a regular physical presence at both Adelphi and Frederick Road campuses to promote major events and initiatives, increasing engagement and combating sense of exclusion

There have been stalls on the Adelphi and Frederick Road campuses to promote the AGM and Give It A Go and soon, the elections.

Posters and flyers continue to be put up across all parts of campus.

Provide marketing advice and support for student activity groups to ensure more effective promotion of events and recruitment, e.g. marketing guide on website, marketing training sessions

Marketing advice is available for Student Activity Groups on how to successfully recruit and promote events. Click here for details.

Retail - Horlock

To make sure each member of staff is aware of the reasons behind our mission and values. That we also want to be the best and be seen to be the best at what we do.

Staff have completed additional training.

No trolleys to be used to sell end of lines/ clothing deals. Trolleys will still be used for stocking shelves.

Trolleys no longer used in this way.

Try lines suggested from customer surveys eg fruit and veg ( Waste dependant)

 Ongoing.

Retail - Adelphi

Rearrange shop layout and increase fridge space

 Completed.

Compare shop prices to café and publicise any savings

 Ongoing.

Better advertising of offers/promotions

Posters promoting these now across campus.

Continue to ensure we stock items that students require, make contacts to ensure we are stocking basic course requirements.

USSU shops now stock bread and course-specific materials.

Retail - Allerton

Introduce staff uniforms

 Ongoing.

Test sell bread

 Completed and continuing.

Use space created from removal of Print shop to sell more convenience food

 Ongoing.

Stock wider range of course specific stationery

 A wider range is now stocked.

Pavilion

Entry prices – free before 10pm and make sure publicity shouts this

 Completed.

Make sure all non disco events are advertised as much as discos

Sports matches and film screenings are advertised on the USSU website.

Put up large permanent posters around venue advertising Tuesday nights offers

Completed.

Yours

Invite/encourage all societies to use bar as a preferred venue for pre outing drinks.

 Ongoing.

Make use of the internet. Set up a forum type page to receive feedback from customers so that we can respond sooner and resolve any issues more effectively and take suggestions about food and drink offering. This would also be useful tool to advertise upcoming events or specials from the menu and bar

 Ongoing.

Contact all Faculties offering space for students to get involved in event management or charities to use this venue. We can give support and guidance with the events to make them more successful

 Ongoing

Train all staff to comply with all aspects of great customer care with additional training given alongside operational training.

Completed during additional staff training.

Be more proactive with special dates throughout the year, introduce themed events around  Xmas, Halloween etc.

A Christmas week of events was organised, as was a week of events commemorating National Go Green week.